Welcome to our Quiet Space
At Urban Bliss Wellness Spa, we aim to create a tranquil retreat where our guests can relax and rejuvenate. As a small, boutique wellness spa, we are committed to ensuring that everyone enjoys their visit. Please take a moment to review the protocols on this page. We look forward to offering you an Urban escape from the everyday!
TERMS OF SERVICE
CANCELLATION POLICY AND FEES:
We value your business and kindly ask that you respect our policies. If you need to cancel or reschedule your appointment, please notify us by phone only (or directly contact your therapist, as agreed) at least 24 hours in advance. This allows us to offer the open slot to those on our waitlist.
Cancellations made with less than 24 hours' notice will incur a cancellation fee, which may equal the cost of the booked treatment or service(s). [CLICK HERE for more information.]
ZERO TOLERANCE POLICY:
The safety of our Team, clients and visitors is taken very seriously. Any threats, threatening behavior, inappropriate behavior including but not limited to sexual advances, video recordings during services, verbal abuse or acts of violence whether on the phone or while on our property against our staff, clients, visitors or others, will NOT be tolerated. Violators of this policy will lead to disciplinary action, dismissal, and criminal prosecution as appropriate. CLICK HERE for more information.
APPROPRIATE ATTIRE:
As a professional establishment, and Business owners, we reserve the right to refuse service or turn away a customer to protect our staff, patrons and business. For example, “no shirt, no shoes, no service” and other dress codes that include but are not limited to, are not acceptable.
​
All jewellery, metal, sharp and non-medical items and/or devices need to be removed. Any garments including face-coverings (other than a medical mask), that potentially could interfere with the service, be hazardous to staff or could potentially damage the equipment and furniture are strictly forbidden. These types of garments may also impede the delivery of treatment or possibly cause damage/injury to you as the patient, and/or staff or other guests.
RMT, MASSAGE and BOUNDARIES:
In accordance to the CMTBC's "Boundaries Standard of Practice," section 22. 'an RMT only un-drapes the area of the patient’s body where treatment is delivered'. This policy also applies for non-Registered massage and all other services and/or treatments provided by our staff. Wear loose, comfortable clothing to your massage so that you can easily take off and put back on. It is expected that you will leave your undergarments on during your treatment or service, unless otherwise instructed by your Therapist.
QUIET SPACE:
When you arrive, please be mindful of our other guests who are in treatment. Please speak softly, and turn off your devices. We invite you to take this time to fully unplug and begin your experience with us in a state of inner stillness and relaxation. Embrace it.
ELECTRONIC DEVICES OFF:
All our guests have the right to privacy and quiet enjoyment. We require that ALL electronic devices are TURNED OFF and stored in clothing, bags or outer wear. It is forbidden and a privacy violation to record by video, audio or take photos during your treatment without the consent of the Therapist and/or Business Owner.
ARE YOU FEELING SICK?
Our staff are all self-employed and our livelihood is based on billable services. If a guest arrives while feeling sick, this can put us all at risk and impact our ability to work. If you are feeling unwell, please....stay home, and call us as soon as possible. We ask for 24 hour notice by phone, so we can contact those who are on our waitlist to fill your spot.
CLEANLINESS & SENSITIVITIES:
We take great pride in making sure our environment is spotlessly clean. Fragrances including cigarette smoke & alcohol fumes can trigger those with sensitivities, asthma, allergies and other medical conditions making their visit uncomfortable. These may also affect our staff so they are unable to perform the services booked. We ask for your consideration towards others who may have these intolerances during your visit. Respectfully, please take a shower prior to arriving for any services including but not limited to Massage treatments.
APPOINTMENTS BOOKINGS:
When you book your appointment, (whether on-line, over the phone or in person) we will require your contact information, email, phone number and in some cases, a Credit Card to complete the booking reservation. This information is kept strictly confidential & is for the sole purpose of reserving your booked time with us. When you schedule your appointment with us online you are agreeing to these Terms of Service.
DIGITAL INTAKE & HEALTH SCREENING FORMS:
After you've booked your appointment, our system will automatically send you confirmations and reminders. You will also receive Intake Forms are completely confidential and are for your benefit. Please complete them honestly to ensure a positive experience for both you and your Therapist. It is best if these forms are completed prior to arriving for your scheduled appointment. If you are unable to access the digital forms, we ask that you contact us so we can resend them to you or arrive a few minutes early to manually complete these forms so it doesn't impact your time booked with us.
ARRIVING FOR YOUR APPOINTMENT:
Your appointment time is reserved especially for you. If you arrive late, your experience may be altered, or your treatment may be modified to fit the available time remaining in consideration of the next guest. Please plan your commute accordingly so you arrive at least 5 minutes before your scheduled appointment time. There is plenty of street parking and a public City lot located in the alley behind our building. Please do not park in the residential spots directly behind our building as those are for private use only.
WAITLIST:
If you're unable to find a suitable time, our Waitlist program has assisted many customers in seizing unexpected cancellations. While we aim to provide as much notice as we can, last-minute cancellations do occur. Individuals on the waitlist will be contacted on a first-come, first-served basis via email, text, or phone.
GIFT CERTIFICATES - USAGE & TERMS:
Any Gift Certificates/Vouchers purchased online, over the phone, or in person are non-refundable. For regular Gift Certificates, Gift Vouchers, Packages or pre-paid appointments, any balance remaining will be stored within the client profile. Purchases made with a Gift Certificate are considered final sale and cannot be reimbursed. Additionally, our Gift Certificates and Vouchers never expire.
For any promotional Gift Certificate/Voucher purchased the redemption can be used for Spa Services and/or Retail purchases only. These promotional Gift Vouchers cannot be used in conjunction with any other promotional offers or discounts and can NOT be redeemed for RMT treatments. Please contact us for more Terms and Conditions if your Gift Certificate doesn't clearly state this.
SPA PACKAGES - USAGE & TERMS:
Packages purchased are non-refundable and cannot be redeemed for cash or credit. They are valid for 12 months from the date of purchase, and any unused visits will expire after that time. Once a purchase is made, it is considered a final sale and cannot be reimbursed. Any remaining visits during the valid time frame can be gifted to another guest. Please note that no extensions are allowed for expired visits.
CHILDREN & PET POLICY:
At Urban Bliss Wellness Spa, we love children and pets, but in order to maintain a peaceful and relaxing environment for all of our guests, we kindly request that children and pets not accompany you to your appointment. Our space is small and cozy, and we aim to provide a quiet atmosphere where everyone can unwind without disruption. Service animals, specifically those with official service animal vests, are welcome to enter. However, emotional support animals are not permitted. We appreciate your understanding in helping us maintain the serene atmosphere within our premises.
FOOD CONSUMPTION:
For health and safety reasons, we do not provide designated areas for guests to consume meals. We kindly request that guests refrain from bringing lunch, snacks, or any other food items into our tranquil environment. We ask that you enjoy your meals either before or after your appointment, outside of our premises. This ensures that all guests can fully enjoy a peaceful and hygienic experience while visiting our premises.
WEBSITE:
Urban Bliss Wellness Spa reserves the right to revoke any offer appearing on the Website, to refuse or cancel any reservation, and to correct any mistake, inaccuracy, or omission on the Website, and to do so at any time without notice, even after a reservation has been submitted and even if the reservation has been confirmed and/or your credit card has been debited. If your credit card has been debited and your reservation is cancelled, Urban Bliss Wellness Spa will reimburse the full amount debited, via the original payment method or by e-transfer or applied as a credit to your account for future use. Rates, Services, Treatments and Fees are subject to change without notice.