Cancellation Policy
​You can cancel your appointment online up to 24 hours before your scheduled time.
If you are unable to access your account or need to cancel within 24 hours, please contact us BY PHONE ONLY. We do not accept cancellations via email.
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Just like your doctor or dentist, when you book an appointment, that time is set aside especially for you. Any appointment changes within the 24 hour period (or if you do not arrive for your appointment in time), maybe subject to fees. Less than 24 hours notice prevents us from contacting clients who on our waitlist.
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Important: Our business phone is unable to receive calls or text messages from Blocked, Private, or Unknown numbers. Please ensure you're calling from a visible number.
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​When you book an appointment with us, you are agreeing to our Terms of Service. All payment information is kept secure and confidential. Any missed RMT massage appointments are subject to cancellation fees and are not eligible for insurance compensation. Please contact your insurance provider or employer for what is included with your health benefits.
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We thank you for respecting our cancellation policy.